Within less than a minute, I felt completely at ease and had a really good sense of her. What was better was the convo we had and the fact that during it, she kept referring to the gurgles and noises in the background as my son. Which had me grinning like a fool! I also heard him giggle and practically melted into a puddle on the floor as I heard her say 'It's your mummy on the phone!'.
Lovely husband has been the 'negative' one about the whole thing, and I know it's because he's scared of it all going wrong, but we've been told panel is a formality and everyone has been referring to him as our 'son' anyway, which is just amazing.
It's just nice to get everything written down :D